Talking to a Live Person at the TWIC HelpDesk

I am writing an article about the TWIC program and I wanted to confirm that the only way to reset a lost PIN was via an in-person visit to an enrollment center, as per the TWIC website FAQ's. I dialed the HelpDesk number and listened to the menu; none of the options seemed right so I selected "enrollment." None of the options under this selection was correct and hitting "O" simply got me a "Sorry, I did not understand that selection" message. There did not seem to be a way to get to a live person by using the menu selections.

I redialed the main number and did not select any options and this time was directed through to a live rep. I got a message that the wait time would be over five minutes.  The actual wait time was  around twelve  minutes but when the rep came on, she was very polite as has always been my experience with the HelpDesk and she answered my question - enrollment center only to reset PIN's and that is depending on when the card was issued. Some PIN re-sets require issuance of a new card.

Request from TSA re EED TWIC's

Fresh post at TSA TWIC website, http://www.tsa.gov/stakeholders/transportation-worker-identification-credential-twic:

 Due to the large number of transportation workers requesting extended expiration date (EED) TWICs, TSA requests that you order an EED TWIC no sooner than 4 months prior to your current TWIC expiration date.  If your card expires within 4 months and you would like to order an EED TWIC, please call the TWIC Help Desk at 1-866-DHS-TWIC (1-866-347-8942).

Notice of Public Meeting to Receive Comments on the Development of a Facility Security Officer Training Program

On October 11, 2012, the United States Coast Guard posted a notice in the Federal Register concerning a public meeting to receive comments on the development of a Facility Security Officer Training Program. The text of the notice is given below.

The MTSA community who cannot attend the public meeting should attempt to attend the web conference of this meeting.  We need to remind Coast Guard Headquarters that the U. S. Marine Transportation System stretches from sea to shining sea, and does not encompass just the container ports of LA/Long Beach and the East Coast.

A very good place to track developments is the website of the Facility Security Working Group of the Houston/Galveston AMSC (http://www.fswg.org). Under Task Groups, Regulatory Changes, source documents for the FSO training initiative are posted.

DEPARTMENT OF HOMELAND SECURITY

Coast Guard

[Docket No. USCG–2012–0908]

Facility Security Officer Training Requirements

AGENCY: Coast Guard, DHS.

ACTION: Notice of public meeting; request for comments.

SUMMARY: The Coast Guard announces a public meeting to receive comments on

the development of a Facility Security Officer training program, with the primary focus on developing the curriculum for such a program. Section 821 of the Coast Guard Authorization Act of 2010 (Pub. L. 111–281) requires the Secretary of Homeland Security to establish comprehensive FSO training requirements, and to coordinate with

the Maritime Administrator of the Department of Transportation in developing the FSO training curriculum. The purpose of the public meeting is to obtain public comment on

a draft model FSO training course and other elements of the FSO training

program.

DATES: A public meeting will be held on Friday, November 9, 2012 from 8:30

a.m. to 12:30 p.m. to provide an opportunity for oral comments. Seating is limited, so please RSVP as soon as possible using the method described under the ADDRESSES section below, but no later than November 2, 2012. Written comments and related material may be submitted to Coast Guard personnel specified at that meeting. Written comments may also be submitted in response to this notice by following the instructions under the ADDRESSES section below. The comment period for this notice will close on November 23, 2012. All written comments and related material submitted before or after the meeting must either be submitted to our online docket via http://www.regulations.gov on or before November 23, 2012 or reach the Docket Management Facility by that date.

ADDRESSES: The public meeting will be held at the Department of Transportation Headquarters, Oklahoma Room, 1200 New Jersey Avenue SE., Washington, DC 20590. Please note that due to building security requirements, each visitor must present two valid, government-issued photo identifications in order to gain entrance to the

Department of Transportation Headquarters building. The building is accessible by taxi, public transit, and privately owned conveyance. However, public parking in the vicinity of the building is extremely limited. This meeting is open to the public. Please note that the session may adjourn early if all business, concerns, and questions are addressed. A live video feed of the meeting will also be available via the following link: http://trial4.cdn.level3.net/USCGLivePlayer_040611.htm.

You may submit written comments identified by docket number USCG–2012–0908 before or after the meeting using any one of the following methods:

(1) Federal eRulemaking Portal:http://www.regulations.gov.

(2) Fax: 202–493–2251.

(3) Mail: Docket Management Facility (M–30), U.S. Department of Transportation, West Building Ground Floor, Room W12–140, 1200 New Jersey Avenue SE., Washington, DC 20590–0001.

(4) Hand delivery: Same as mail address above, between 9 a.m. and 5 p.m., Monday through Friday, except Federal holidays. The telephone number is 202–366–9329.

To avoid duplication, please use only one of these four methods. Our online docket for this notice is available on the Internet at http://www.regulations.gov

under docket number USCG–2012–0908.

To RSVP for the meeting, fill out theRSVP form using the following link

https://einvitations.afit.edu/inv/anim/cfm?i=123867&k=036341017D50.

FOR FURTHER INFORMATION CONTACT: If you have questions concerning the

meeting, please call or email LTJG Lindsey Musselwhite, Commandant

(CG–FAC–2), Coast Guard; telephone 202–372–1136, email

Lindsey.A.Musselwhite@uscg.mil or LCDR Jose´ Ramı´rez, Commandant (CG–

FAC–2), Coast Guard; telephone 202–372–1150, email

Jose.L.Ramirez@uscg.mil. If you have questions on viewing or submitting written comments and related material submitted before or after the meeting must either be submitted to our online docket via http://www.regulations.gov on or before November 23, 2012 or reach the Docket Management Facility by that date.

SUPPLEMENTARY INFORMATION: Background and Purpose

The Maritime Transportation Security Act of 2002 (Pub. L. 107–295, codified

at 46 U.S.C. 70101 et seq.) (MTSA) provided the Coast Guard with statutory

authorities and mandates to advance the Coast Guard’s maritime security

mission. Pursuant to its authority under MTSA, the Coast Guard promulgated

regulations in 33 CFR part 105 that apply to certain maritime facilities

listed in 33 CFR 105.105. Among the requirements in 33 CFR part 105,owners and operators of regulated facilities must designate a Facility Security Officer (FSO) (33 CFR 105.200). Coast Guard regulations also set forth FSO qualifications and responsibilities (33 CFR 105.205). Under current regulations, FSOs are not required to undergo a formal training and certification process. Section 821 of the Coast Guard Authorization Act of 2010 (Pub. L. 111–281) requires the Secretary of Homeland Security (Secretary) to establish comprehensive FSO training requirements designed to provide full security training that would lead to certification of such officers. The Coast Guard is in the process of considering a rulemaking to implement this portion of section 821. Section 821 also requires the Secretary to coordinate with the Maritime Administrator of the Department of Transportation in developing the FSO training curriculum. The Coast Guard and the Maritime Administrator believe that a public meeting would be beneficial at this stage in the process to engage the public and obtain comments on a draft model FSO training course as well as other aspects of the FSO training program. A draft model FSO training course will be available for viewing on the Coast Guard Homeport Web site (https://homeport.uscg.mil/mtsa) as well as in the online docket two weeks prior to the meeting. Topics to be discussed at the meeting include the

following:

(1) Draft model FSO training course;

(2) Computer-based training and distance learning;

(3) Provisional FSO certification;

(4) FSO continuing education;

(5) FSO refresher course;

(6) Interim policy to provide curriculum guidelines for potential FSO training course providers; and

(7) Any additional topics of concern with respect to the FSO training program, certification, and the development and provision of training.

The Coast Guard believes that a public meeting would also benefit the impacted community by providing a forum to raise relevant issues. This will further enable the Coast Guard to craft policy that takes into account public concerns.

You may view the written comments and supporting documents (if any) in the online docket by going to http://www.regulations.gov and using ‘‘USCG–2012–0908’’ as your search term. Locate this notice among the search results and use the filters on the left side of the page to search for specific types of documents. If you do not have access to the Internet, you may view the docket online by visiting the Docket Management Facility in Room W12–140 on the ground floor of the Department of Transportation West Building, 1200 New Jersey Avenue SE., Washington, DC 20590, between 9 a.m. and 5 p.m., Monday through Friday, except Federal holidays. We have an agreement with the Department of Transportation to use the Docket Management Facility. We encourage you to participate by submitting comments either orally at the meeting or in writing. If you bring written comments to the meeting, you may submit them to Coast Guard personnel specified at the meeting to receive written comments. These comments will be submitted to our online public docket. All comments received will be posted without change to http://www.regulations.gov and will include any personal information you have provided. Anyone can search the electronic form of comments received into any of

our dockets by the name of the individual submitting the comment (or signing the comment, if submitted on behalf of an association, business, labor union, etc.). You may review a Privacy Act notice regarding our public dockets in the January 17, 2008, issue of the Federal Register (73 FR 3316).

Information on Services for Individuals With Disabilities

For information on facilities or services for individuals with disabilities or to request special assistance at the public meeting, contact LTJG Lindsey Musselwhite at the telephone number or email address indicated under the FOR FURTHER INFORMATION CONTACT section of this notice.

Public Meeting

The Coast Guard will hold a public meeting regarding the development of

an FSO training program on Friday, November 9, 2012 from 8:30 a.m. to

12:30 p.m., at the Department of Transportation Headquarters, Oklahoma

Room, 1200 New Jersey Ave SE., Washington, DC 20590. We will provide

a written summary of the meeting and comments in the docket.

Authority: This notice is issued under the authority of 46 U.S.C. 70125(d) and 5 U.S.C.

552(a).

Dated: October 4, 2012.

A.E. Tucci,

Captain, U.S. Coast Guard, Chief, Office of Port and Facility Compliance (CG–FAC).

New Design of TSA TWIC Website

In keeping with the redesign of the DHS website, the component TSA TWIC site is showing a new face at

http://www.tsa.gov/stakeholders/transportation-worker-identification-credential-twic

Many of the links, including the vital one to the FAQ, are not functioning.  There is a disclaimer to that effect on the site: “Due to the redesign of TSA.gov, some links may not be functioning.  Please note that we are working diligently to restore access to all information.”

I confess that I am not certain how long the new site has been up and running, but the blog entry concerning the redesign can be found at http://www.dhs.gov/blog/2012/08/02/preview-next-generation-wwwdhsgov

and is dated 08/02/2012. At this blog site it is possible to comment on the redesign, so if any of the MTSA community has  suggestions (such as, “Please designate all new additions to the FAQ’s with a ‘new’ label and a date”) it will be worthwhile to send them along.