On June 18, 2014, the Transportation Security Administration posted information on the TSA TWIC website concerning TWIC cards that were issued without fingerprint template files. The bulletin is available at http://www.tsa.gov/sites/default/files/publications/pdf/twic/Statement_About_Missing_Fingerprints_on_TWICs.pdf. From the bulletin:
The Transportation Security Administration (TSA) has identified that there were some
Transportation Worker Identification Credentials (TWICs) recently produced without the
fingerprint template files. Workers holding these cards who need to prove their identity by biometric match will not be able to do so until their card is replaced. TSA will replace
improperly produced cards at no cost to the card holder. Only TWICs produced with expiration dates of “2019MAY22” through, and including, “2019MAY30” are among the impacted cards and may potentially lack the fingerprint file. Cards with expiration dates before May 22, 2019 or after May 30, 2019 are not affected by this problem. TSA has provided a list of Agency Serial Numbers; cardholders can locate this unique number identifier on the back of their card and determine if their card is affected. TSA reminds the stakeholder community that TWICs issued with missing fingerprint files are authentic, valid cards and should be accepted as such until replaced at the request of the card holder. Affected cards function with TWIC readers except for the capability to biometrically confirm identity.
Obtaining a Replacement Card:
Card holders who were issued a card without the fingerprint file should contact the UES CallCenter at 1-855-DHS-UES1 (855-347-8371) Monday through Friday, 8AM to 10PM Eastern to arrange for a free replacement card. Tell the Customer Service Representative that your card is missing the fingerprint file and provide the card’s ASN. The Representative will assist you in obtaining a replacement card.