On June 18,
2014, the Transportation Security Administration posted information on the TSA
TWIC website concerning TWIC cards that were issued without fingerprint
template files. The bulletin is
available at http://www.tsa.gov/sites/default/files/publications/pdf/twic/Statement_About_Missing_Fingerprints_on_TWICs.pdf. From the bulletin:
The
Transportation Security Administration (TSA) has identified that there were
some
Transportation
Worker Identification Credentials (TWICs) recently produced without the
fingerprint
template files. Workers holding these cards who need to prove their identity by
biometric
match will not be able to do so until their card is replaced. TSA will replace
improperly
produced cards at no cost to the card holder. Only TWICs produced with
expiration dates of “2019MAY22” through, and including, “2019MAY30” are among
the impacted cards and may potentially lack the fingerprint file. Cards with expiration dates before May 22,
2019 or after May 30, 2019 are not affected by this problem. TSA has provided a
list of Agency Serial Numbers; cardholders can locate this unique number
identifier on the back of their card and determine if their card is affected.
TSA reminds the stakeholder community that TWICs issued with missing fingerprint
files are authentic, valid cards and should be accepted as such until replaced
at the request of the card holder. Affected cards function with TWIC
readers except for the capability to biometrically confirm identity.
Obtaining a
Replacement Card:
Card holders
who were issued a card without the fingerprint file should contact the UES CallCenter at
1-855-DHS-UES1 (855-347-8371) Monday through Friday, 8AM to 10PM Eastern to arrange for
a free replacement card. Tell the Customer Service Representative that your
card is missing the
fingerprint file and provide the card’s ASN. The Representative will assist you
in obtaining a replacement
card.
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