We were advised
by the Coast Guard that there should be a substantial amount of newly trained
people working at the TSA TWIC HelpDesk by next week and that TSA anticipates
this will assist with the delays currently being experienced when contacting
the HelpDesk.
The following information concerning establishing
mobile enrollment and activation services has been posted on the TSA TWIC FAQ
website, http://www.tsa.gov/stakeholders/transportation-worker-identification-credential-twic.
Transportation
Worker Identification Credential (TWIC) – Mobile Enrollment and Activation
Services
As the first TWICs approach their expiration
date, TSA has been contacted by a number of stakeholders interested in
establishing mobile enrollment and activation services at their facilities. TSA
understands the flexibility that mobile enrollment and activation services
provide, not only for TWIC renewals, but for the recently started Extended Expiration
Date (EED) TWIC. TWIC enrollment services will soon transition to a new
contractor, MorphoTrust, under a Universal Enrollment Services (UES) contract.
The UES contract will include enhanced mobile enrollment services, Enroll Your
Own (EYO), and bulk payment arrangements.
During the
transition period from TWIC to UES, the TWIC contractor, Lockheed Martin, will
offer mobile enrollment and activation services to companies or entities
interested in receiving on-site TWIC services and bulk payment options.
Requesting organizations will be responsible for funding the costs associated
with a mobile enrollment operation. Please contact Stephen Foster, Lockheed
Martin TWIC Operations Manager, at (703)663-5105 or Stephen.l.foster@lmco.com to inquire about mobile enrollment
arrangements.
In addition,
TSA is working to provide systematic bulk payment and submission options for
those wishing to use the EED option. It is anticipated that this service will
be offered in late November of this year. The intent of this service is to
allow an organization to complete a bulk payment and submission process for EED
TWICs. Lockheed Martin will also offer mobile activation services for those
utilizing this option. Requesting organizations will be responsible for funding
the costs associated with the mobile activation, although the bulk payment and
submission of EED requests will be offered at no cost.
TSA recommends that
companies or entities assess their needs for mobile services and try to
schedule them only during periods leading up to a large number of TWIC
expirations. By doing so, we will have time to assess EED demand and its impact
on TWIC renewals, and develop a clearer picture on the TWIC to UES transition
schedule.
