TSA issues notices about affects of contractor change-over: mobile enrollment and EYO, center hours

The Transportation Security Administration has issued two notices about the change-over from contractor Lockheed Martin to contractor MorphoTrust. This changeover will affect  mobile enrollment and Enroll Your Own (EYO) arrangements and enrollment center availability and hours.  Both notices are reproduced below.

 UPDATED 05/23/2013: Transportation Worker Identification Credential (TWIC) – Mobile Enrollment and Activation Services TSA has been contacted by a number of stakeholders interested in establishing mobile enrollment and activation services at their facilities. TSA understands the flexibility that mobile enrollment and activation services provide, not only for TWIC renewals but for Extended Expiration Date (EED) TWICs.

 TSA has been contacted by a number of stakeholders interested in establishing mobile enrollment and activation services at their facilities. TSA understands the flexibility that mobile enrollment and activation services provide, not only for TWIC renewals but for Extended Expiration Date (EED) TWICs.

In April 2013, TWIC enrollment services began transitioning to a new contractor, MorphoTrust, under a Universal Enrollment Services (UES) contract. The UES contract includes enhanced mobile enrollment services, Enroll Your Own (EYO), and bulk payment arrangements.

Mobile enrollment services include the following options below:

 Mobile Enrollment Only – Mobile enrollment service without a mobile activation service

 Mobile Enrollment Plus Activation - Mobile enrollment and corresponding activation service

 Extended Expiration Date (EED) Bulk Order/Activation - Mobile service available via bulk orders, which includes the mobile activation service

MorphoTrust is now accepting orders for these services and will begin service in mid-summer 2013. Please submit mobile enrollment requests to Win Noble, MorphoTrust UES Communications Manager, at wnoble@morphotrust.com

Further details about mobile enrollment services and EYO capabilities will be available on the UES website – https://universalenroll.dhs.gov/ 

Please note that Lockheed Martin’s capacity to provide mobile enrollment and activation capability has been filled through the end of their contract. Please consider alternate plans such as utilizing fixed enrollment centers or requesting mobile services after completion of the UES transition (scheduled for end of June 2013). 

(Available at http://www.tsa.gov/sites/default/files/publications/pdf/twic/mobile_enrollment_and_activation_05_23_2013.pdf)

_____________________________________________________________

TWIC Stakeholders:  

The following TWIC enrollment centers will be closed on the date noted in an effort to assist their transition to a new enrollment provider as part of the Transportation Security Administration (TSA) Universal Enrollment Services (UES) initiative.  

As enrollment centers transition, their individual web pages will be updated to reflect any new logistics (e.g., location updates, new hours of operation, payment details, etc.).  Current information on enrollment centers can be found at:   

           http://www.twicinformation.com/twicinfo/schedule.jsp  

Below is a schedule of enrollment centers for the week of May 27-31, 2013, in which a Center will need to be closed on a given date to assist its transition.  Please note that during the week a site is transitioning, appointments will be blocked and the site will likely be busier than usual.  For appointments following a site’s transition, applicants can call the UES Call Center at 1-855 DHS-UES1 (1-855-347-8371), Monday through Friday: 8:00 AM - 10:00 PM EST.

Enrollment Center	Date Closed for UES Transition (Wk. of May 27-May 31)
American Samoa	05/28/13
Cedar Rapids, IA	05/29/13
Eureka, CA	05/29/13
La Plata, MD	05/29/13
Longview, WA	05/29/13
Pasco, WA	05/29/13
Port Fourchon, LA	05/28/13
Portland, ME	05/28/13
Providence, RI	05/28/13
Traverse City, MI	05/29/13

*Note: Following a site’s effective transition closure date above, check or money order payments for enrollments should be made payable to 'MorphoTrust USA', check or money order payments for card replacements and Extended Expiration Date (EED) services should be made payable to 'Lockheed Martin'.  For additional information and updates on the TWIC program, please visit http://www.twicinformation.com/twicinfo/.  

(From TWIC Stakeholder communications email)

News on TWIC - Enroll Your Own contact info and Help Desk staffing

We were advised by the Coast Guard that there should be a substantial amount of newly trained people working at the TSA TWIC HelpDesk by next week and that TSA anticipates this will assist with the delays currently being experienced when contacting the HelpDesk.

The following information concerning  establishing mobile enrollment and activation services has been posted on the TSA TWIC FAQ website, http://www.tsa.gov/stakeholders/transportation-worker-identification-credential-twic.

Transportation Worker Identification Credential (TWIC) – Mobile Enrollment and Activation Services

 As the first TWICs approach their expiration date, TSA has been contacted by a number of stakeholders interested in establishing mobile enrollment and activation services at their facilities. TSA understands the flexibility that mobile enrollment and activation services provide, not only for TWIC renewals, but for the recently started Extended Expiration Date (EED) TWIC. TWIC enrollment services will soon transition to a new contractor, MorphoTrust, under a Universal Enrollment Services (UES) contract. The UES contract will include enhanced mobile enrollment services, Enroll Your Own (EYO), and bulk payment arrangements. 

During the transition period from TWIC to UES, the TWIC contractor, Lockheed Martin, will offer mobile enrollment and activation services to companies or entities interested in receiving on-site TWIC services and bulk payment options. Requesting organizations will be responsible for funding the costs associated with a mobile enrollment operation. Please contact Stephen Foster, Lockheed Martin TWIC Operations Manager, at (703)663-5105 or Stephen.l.foster@lmco.com to inquire about mobile enrollment arrangements. 

In addition, TSA is working to provide systematic bulk payment and submission options for those wishing to use the EED option. It is anticipated that this service will be offered in late November of this year. The intent of this service is to allow an organization to complete a bulk payment and submission process for EED TWICs. Lockheed Martin will also offer mobile activation services for those utilizing this option. Requesting organizations will be responsible for funding the costs associated with the mobile activation, although the bulk payment and submission of EED requests will be offered at no cost. 

TSA recommends that companies or entities assess their needs for mobile services and try to schedule them only during periods leading up to a large number of TWIC expirations. By doing so, we will have time to assess EED demand and its impact on TWIC renewals, and develop a clearer picture on the TWIC to UES transition schedule.