The
Transportation Security Administration has issued two notices about the change-over
from contractor Lockheed Martin to contractor MorphoTrust. This changeover will
affect mobile enrollment and Enroll Your
Own (EYO) arrangements and enrollment center availability and hours. Both notices are reproduced below.
UPDATED 05/23/2013: Transportation Worker
Identification Credential (TWIC) – Mobile Enrollment and Activation Services TSA
has been contacted by a number of stakeholders interested in establishing
mobile enrollment and activation services at their facilities. TSA understands
the flexibility that mobile enrollment and activation services provide, not
only for TWIC renewals but for Extended Expiration Date (EED) TWICs.
TSA has been contacted
by a number of stakeholders interested in establishing mobile enrollment and
activation services at their facilities. TSA understands the flexibility that
mobile enrollment and activation services provide, not only for TWIC renewals
but for Extended Expiration Date (EED) TWICs.
In April 2013, TWIC enrollment services began transitioning
to a new contractor, MorphoTrust, under a Universal Enrollment Services (UES)
contract. The UES contract includes enhanced mobile enrollment services, Enroll
Your Own (EYO), and bulk payment arrangements.
Mobile enrollment services include the following options
below:
Mobile Enrollment Only – Mobile
enrollment service without a mobile activation service
Mobile Enrollment Plus
Activation - Mobile enrollment and corresponding activation service
Extended Expiration Date (EED) Bulk Order/Activation -
Mobile service available via bulk orders, which includes the mobile activation
service
MorphoTrust is now accepting orders for these services and
will begin service in mid-summer 2013. Please submit mobile enrollment requests
to Win Noble, MorphoTrust UES Communications Manager, at wnoble@morphotrust.com
Further
details about mobile enrollment services and EYO capabilities will be available
on the UES website – https://universalenroll.dhs.gov/
Please note that Lockheed
Martin’s capacity to provide mobile enrollment and activation capability has
been filled through the end of their contract. Please consider alternate plans
such as utilizing fixed enrollment centers or requesting mobile services after
completion of the UES transition (scheduled for end of June 2013).
(Available at http://www.tsa.gov/sites/default/files/publications/pdf/twic/mobile_enrollment_and_activation_05_23_2013.pdf)
_____________________________________________________________
TWIC Stakeholders:
The following TWIC enrollment centers will be closed on the
date noted in an effort to assist their transition to a new enrollment provider
as part of the Transportation Security Administration (TSA) Universal
Enrollment Services (UES) initiative.
As enrollment centers transition, their individual web pages
will be updated to reflect any new logistics (e.g., location updates, new hours
of operation, payment details, etc.). Current information on enrollment
centers can be found at:
Below is a schedule of enrollment centers for the week of
May 27-31, 2013, in which a Center will need to be closed on a given date to
assist its transition. Please note that during the week a site is
transitioning, appointments will be blocked and the site will likely be busier
than usual. For appointments following a site’s transition, applicants
can call the UES Call Center at 1-855 DHS-UES1 (1-855-347-8371), Monday through
Friday: 8:00 AM - 10:00 PM EST.
Enrollment Center
|
Date
Closed for UES Transition (Wk. of May 27-May 31)
|
American Samoa
|
05/28/13
|
Cedar Rapids, IA
|
05/29/13
|
Eureka, CA
|
05/29/13
|
La Plata, MD
|
05/29/13
|
Longview, WA
|
05/29/13
|
Pasco, WA
|
05/29/13
|
Port Fourchon, LA
|
05/28/13
|
Portland, ME
|
05/28/13
|
Providence, RI
|
05/28/13
|
Traverse City, MI
|
05/29/13
|
*Note: Following a site’s effective
transition closure date above, check or money order payments for enrollments
should be made payable to 'MorphoTrust USA', check or money order payments for
card replacements and Extended Expiration Date (EED) services should be made
payable to 'Lockheed Martin'. For
additional information and updates on the TWIC program, please visit http://www.twicinformation.com/twicinfo/.
(From TWIC Stakeholder communications email)