Dear TWIC Stakeholder,
TSA is upgrading its technology to improve reliability, expand
capabilities, and more effectively support TSA’s mission. During the
system upgrade, specific TWIC card services will be TEMPORARILY UNAVAILABLE.
TSA recommends that TWIC applicants take note of these important dates
and plan accordingly:
- Services for Card Transfers, Card
Replacements and Extended Expiration Date (EED) TWIC will be unavailable
from Tuesday, April 22nd through Sunday, May 4th,
2014:
If you
need to utilize these services and require your TWIC prior to or during this
time period, please place your order on or before Monday, April 14th.
- Card Pick- Up, Activation and
Personal Identification Number (PIN) Resets will be unavailable from
Saturday, April 26th through Sunday, May 4th, 2014:
If you
have a card that is ready for pick up and activation or need to have a PIN
reset, please consider visiting the designated Universal Enrollment Services
(UES) enrollment center for activation by Friday, April 25th or
after May 4th.
ENROLLMENT SITES WILL BE OPEN AND AVAILABLE
Please note that all enrollment sites for TWIC, HME and TSA PreP™Application
Program WILL BE OPEN and AVAILABLE for enrollment services and NOT impacted by
the system upgrade. All TWIC card services will become available
beginning Monday, May 5th.
It
is likely that enrollment sites may be busier than usual immediately before and
after the upgrade, so stakeholders may choose to obtain card services a few
weeks before or after the system upgrade if flexibility allows.
If
you have any questions about the availability of card services, please contact
the Universal Enrollment Services (UES) Call Center at 1-855-DHS-UES1
(855-347-8371) between 8am – 10pm Eastern, Monday through Friday. For
additional information on TWIC, HME or TSA PreP™
application program enrollment services, please visit https://universalenroll.dhs.gov/
